Jently jently.io

Terms of Service

Effective date: 5 July 2026 · Last updated: 5 July 2026

1. Agreement and acceptance

These Terms of Service (“Terms”) are a binding agreement between TECHERO LLC, a limited liability company organized under the laws of the State of Delaware, United States, with its registered address at 1111B S Governors Ave #21885, Dover, DE 19904, USA, operating the Jently platform (“Jently”, “we”), and the business entity that creates an account or uses the Service (“Customer”, “you”). By creating an account, clicking to accept, or using the Service, you accept these Terms and our Privacy Policy.

The Service is offered to businesses only. You represent that you are at least 18 years old, act in the course of a trade or profession, and have authority to bind the entity you register. Statutory rights of consumers under mandatory law remain unaffected where they apply notwithstanding this clause.

2. Definitions

  • Service — the Jently platform at jently.io: the dashboard, APIs, telephony connectivity and AI voice agents.
  • AI Agent — a software agent configured by the Customer that conducts phone conversations using speech recognition, language models and speech synthesis.
  • End User — a person who interacts with the Customer's AI Agent (e.g. a caller).
  • Customer Data — data submitted to the Service by or for the Customer, including agent configurations, knowledge bases, call data and End User personal data.
  • Minutes — the call-time unit used for metering and quotas.

3. The Service

  • Features may be added, changed or removed; we will not materially degrade the core paid functionality during a paid term without notice.
  • Features marked beta, preview or experimental are provided as-is, may change or be withdrawn at any time, and may be subject to additional terms.
  • We may impose and revise reasonable technical limits (concurrency, storage, rate limits, per-plan quotas) as published on our pricing page or plan descriptions.

4. Accounts and security

  • Registration information must be accurate and kept current.
  • You are responsible for safeguarding credentials and for all activity under your account and your team members' accounts. Notify us immediately of any suspected unauthorized use.
  • We may suspend accounts showing credible signs of compromise or abuse to protect you, other customers, and the platform.

5. Plans, minutes and billing

5.1 Subscriptions

  • Paid plans are billed in advance, monthly or annually, via our payment processor (Stripe). Prices, quotas and concurrency limits are shown at checkout / on the pricing page.
  • Subscriptions renew automatically for successive periods of the same length unless cancelled before renewal. You can cancel any time; cancellation takes effect at the end of the current billing period. Except where mandatory law provides otherwise, fees for started periods are non-refundable.
  • Annual plans include a monthly minute allowance that resets on the monthly anniversary of the subscription start.

5.2 Minute metering

  • Call duration is metered per call based on the actual duration in seconds and converted to minutes proportionally (for example, a 90-second call consumes 1.5 minutes); we do not round up to whole minutes.
  • Unused monthly allowance does not carry over to the next period.

5.3 Prepaid minute packs and auto top-up

  • When the monthly allowance is exhausted, additional usage draws on prepaid minute packs purchased at the pack prices applicable to your plan. Pack balances remain usable while your subscription is active; they are non-refundable and non-transferable except where mandatory law provides otherwise.
  • Optional auto top-up, when enabled by you, automatically purchases a chosen pack using your saved payment method when your balance runs low, subject to the monthly spending cap you configure. You can disable it at any time; repeated payment failures disable it automatically. Charges made without your card being present may require additional authentication by your bank (3-D Secure); auto top-up pauses until authentication completes.
  • If your balance is exhausted mid-call, calls in progress are completed; we do not bill uncovered overflow, and continued service may require a new pack or plan upgrade.

5.4 Failed payments, suspension

  • If a renewal payment fails, we notify you and retry. If payment is not received within 7 days, the account may be suspended (agents stop taking calls) until payment is made. Reactivation restores service under the same plan.
  • We may charge interest on overdue amounts at the lesser of 1.5% per month or the maximum rate permitted by law, plus reasonable collection costs.

5.5 Price changes and taxes

  • Price changes are announced at least 30 days in advance and take effect at your next renewal. If you do not accept a price increase, you may cancel before it takes effect.
  • Prices are exclusive of VAT, sales and other applicable taxes, which are added as required by law. You are responsible for taxes on your purchases other than taxes on our income.

6. Acceptable use

You will not, and will not permit anyone to, use the Service to:

  • make unlawful, fraudulent, deceptive or harassing calls, robocalls prohibited by law, or unsolicited marketing calls without the consents required by applicable law (for example, in the United States, the TCPA and the Telemarketing Sales Rule, including prior express written consent and Do-Not-Call compliance where required; in Türkiye, Law No. 6563 and the Commercial Electronic Message Regulation, including İYS registration where applicable; and national equivalents elsewhere);
  • record calls or process biometric/voice data without the announcements and consents required by applicable law (including U.S. two-party-consent states and biometric privacy laws);
  • impersonate a human where the law requires disclosing that the caller is an automated or artificial voice, or configure agents to deny being AI where such disclosure is required;
  • offer or promote gambling, betting or games of chance where unlawful, or operate sexually explicit or adult-content call services;
  • use fake identities, manipulated caller ID (spoofing) or other deceptive calling practices;
  • collect special categories of data (e.g. health data) through agents without a lawful basis and appropriate safeguards;
  • infringe intellectual property, privacy or other rights; transmit malware; probe, scan or test the vulnerability of the Service; or circumvent usage limits and metering;
  • resell or white-label the Service without a separate written agreement with us;
  • build a competing product using the Service or benchmark it for publication without our consent.

No emergency services. The Service is not a replacement for a telephone line and does not support emergency calls (e.g. 112, 911). You must not use AI Agents to make, receive or handle emergency communications, and you must maintain alternative means of reaching emergency services.

7. Customer Data, privacy and compliance

  • As between the parties, Customer Data belongs to the Customer. You grant us the rights needed to host, process, transmit and display Customer Data solely to provide the Service.
  • For End User personal data, you are the data controller (business) and we are your processor (service provider); our processing obligations (instructions, confidentiality, security, subprocessors, assistance, deletion) are described in the Privacy Policy and any data processing addendum concluded with you.
  • You are responsible for the lawfulness of your calling campaigns and data: obtaining consents, providing privacy notices to your End Users (including KVKK art. 10 disclosures in Türkiye and state-law notices in the U.S.), honoring opt-outs and Do-Not-Call requests, and configuring recording/announcement settings lawfully.
  • If you connect third-party services (e.g. Google Calendar, custom webhooks, MCP servers), you authorize us to exchange data with them on your behalf; their terms govern their side of the exchange. You are responsible for having the right to use numbers and SIP trunks you bring to the platform.

8. AI output disclaimer

  • AI Agents generate responses probabilistically. Outputs may be inaccurate, incomplete or inappropriate despite safeguards, and may vary between identical calls.
  • You must review agent configurations, test before going live, and not rely on AI outputs for decisions with legal, medical, financial or safety consequences without human verification. The Service does not provide professional advice.
  • You remain responsible toward your End Users for the statements and commitments your AI Agents make (e.g. appointments, prices, availability).

9. Intellectual property

  • The Service, including software, orchestration, designs and documentation, is owned by TECHERO LLC or its licensors. We grant you a limited, non-exclusive, non-transferable right to use it during the term for your internal business purposes.
  • You retain all rights in Customer Data. We may use aggregated, de-identified usage metrics to operate and improve the Service; we do not use your content to train foundation models.
  • Feedback you provide may be used without restriction or compensation.

10. Confidentiality

Each party will protect the other's non-public information with at least reasonable care, use it only to perform under these Terms, and disclose it only to personnel and advisers who need it and are bound by confidentiality. Disclosures required by law are permitted with prompt notice where legally allowed.

11. Availability and support

  • We operate the Service with commercially reasonable skill and care and target high availability, but — unless a separate SLA is agreed in writing — we do not guarantee uninterrupted or error-free operation. Planned maintenance is announced in advance where practicable.
  • The Service depends on third parties (telecom carriers, AI model providers, payment and calendar services); we are not liable for failures attributable to such third parties or to your own network, hardware or carrier.
  • Support is provided via [email protected].

12. Suspension and termination

  • Either party may terminate for material breach not cured within 15 days of written notice; we may suspend immediately for unlawful use, security risk, or overdue payment (Section 5.4).
  • If we terminate for your breach of Section 6 (Acceptable use), any remaining prepaid fees and unused minute balances are not refunded, except where mandatory law provides otherwise.
  • You may stop using the Service and cancel at any time from the dashboard.
  • Upon termination: your right to use the Service ends; you may export your data for 30 days after the effective date, after which we delete Customer Data per the retention terms of the Privacy Policy. Sections that by nature survive (fees due, IP, confidentiality, liability, governing law) survive termination.

13. Warranties and disclaimers

Except as expressly stated in these Terms and to the maximum extent permitted by law, the Service is provided “as is” and “as available”, and we disclaim all implied warranties, including merchantability, fitness for a particular purpose, title and non-infringement, and any warranties arising from course of dealing or trade usage. No advice or information obtained from us creates any warranty not expressly stated here.

14. Limitation of liability

  • To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential, exemplary or punitive damages, or for loss of profits, revenue, goodwill or data, even if advised of the possibility.
  • Each party's total aggregate liability arising out of or related to these Terms is limited to the fees paid by the Customer in the 12 months preceding the event giving rise to liability.
  • These limitations do not apply to: a party's fraud, willful misconduct or gross negligence; your payment obligations; your indemnity obligations under Section 15; either party's breach of Section 10 (Confidentiality); or any liability that cannot be limited under applicable law.

15. Indemnification

You will defend and indemnify TECHERO LLC and its officers, employees and agents against third-party claims (including regulatory fines and End User claims) arising from your calling campaigns, your Customer Data, or your breach of Section 6 (Acceptable use) or Section 7 (compliance responsibilities), except to the extent caused by our breach of these Terms.

16. Export controls and sanctions

The Service is subject to U.S. export control and economic sanctions laws. You represent that you (and the entity you act for) are not located in, organized under the laws of, or ordinarily resident in any embargoed country or region, and are not a person listed on any U.S. government restricted-party list (including OFAC's SDN List). You will not use, export or re-export the Service in violation of these laws.

17. Force majeure

Neither party is liable for delay or failure caused by events beyond its reasonable control (natural disasters, war, terror, labor disputes, power or telecom outages, acts of government, large-scale internet or cloud failures), provided it resumes performance as soon as reasonably possible. Payment obligations are not excused.

18. Changes to these Terms

We may update these Terms. Material changes are announced via the dashboard or email at least 15 days before taking effect; continued use after the effective date constitutes acceptance. If you do not accept a material change, you may terminate before it takes effect and receive a pro-rata refund of prepaid fees for the remaining term.

19. Governing law and venue

These Terms are governed by the laws of the State of Delaware, United States, excluding its conflict of law rules and the U.N. Convention on Contracts for the International Sale of Goods. The state and federal courts located in the State of Delaware have exclusive jurisdiction over disputes arising out of these Terms, and each party consents to their jurisdiction. Each party waives its right to a jury trial to the extent permitted by law. Mandatory venue and consumer-protection rules that cannot be waived (for example, for data subjects or customers in jurisdictions granting non-waivable protections) remain unaffected.

20. General

  • Notices — legal notices to us go to [email protected] or our registered address; notices to you go to your account email and are deemed received when sent.
  • Assignment — you may not assign these Terms without our consent; we may assign them to an affiliate or in connection with a merger or asset transfer, with notice.
  • Severability & waiver — invalid provisions are replaced by valid ones closest in effect; failure to enforce is not a waiver.
  • Independent contractors — the parties are independent contractors; these Terms create no partnership, agency or joint venture.
  • Entire agreement — these Terms, the order/checkout details and the Privacy Policy are the entire agreement and supersede prior discussions. Customer purchase-order terms do not apply.
  • Language — these Terms are published in English and Turkish; the English version controls in case of conflict, and the Turkish version is provided for convenience.

21. Contact

TECHERO LLC (operating the Jently platform)
1111B S Governors Ave #21885, Dover, DE 19904, USA
[email protected] · [email protected]